Privacy Policy

Australian Property Lovers (APL)
Last Updated: April 2025

1. Our Commitment to Privacy and Professional Integrity

Australian Property Lovers (“we”, “our”, “us”) respects and protects the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As a business offering property investment services, we are committed to acting with professional diligence, ethical responsibility, and compliance across all data collection and communication channels.

2. Disclaimer: General Advice Only

Any information shared via our website, emails, calls, or materials (including investment property suggestions, cash flow estimates, and market forecasts) is provided as general information only. It does not constitute financial, legal, or tax advice, nor is it intended to replace personal advice from a qualified professional.

While we aim to deliver accurate, up-to-date information, we recommend consulting with your licensed financial adviser, accountant, or solicitor before making investment decisions.

Australian Property Lovers accepts no liability for loss arising from reliance on the information provided without appropriate personal advice.

3. What Personal Information We Collect

We may collect the following personal information when you interact with us:

  • Name
  • Email address
  • Phone number
  • State or region
  • Investment goals or preferences
  • Additional details voluntarily provided in forms or conversations

We do not collect sensitive information such as health, racial background, or political affiliations.

4. How We Collect Personal Information

We collect personal information through:

  • Online enquiry forms
  • Newsletter sign-ups
  • Phone calls, Zoom/MS Teams consultations, and live chats
  • Social media and advertising platforms (e.g. Facebook Lead Ads)
  • Cookies and tracking tools on our website

We only collect information necessary to deliver property investment insights and services aligned with your expressed interest.

5. Why We Collect Your Information

We collect your information to:

  • Provide property insights and respond to your enquiries
  • Match you with suitable investment opportunities
  • Deliver requested resources (eBooks, guides, calculators)
  • Keep you informed about relevant services, properties, and market trends
  • Improve the performance of our website and campaigns

We will never sell or rent your personal information to third parties.

6. Disclosure of Information to Third Parties

We may disclose your personal information to trusted third-party service providers including:

  • CRM platforms (e.g. ActiveCampaign, HubSpot)
  • Cloud-based storage providers (e.g. Google Workspace)
  • Builders, developers, and referral partners when relevant to your enquiry
  • Our legal or compliance advisors where required

All third parties are expected to uphold equivalent privacy and data security standards. Data is only shared on a strictly need-to-know basis.

7. Professional Indemnity & Limitations of Liability

Australian Property Lovers holds relevant Professional Indemnity Insurance; however, we limit our liability for:

  • Any decision made solely on the basis of generalised or promotional information provided on this website or by our team
  • Third-party representations made by developers, builders, or external partners
  • Unauthorised access or misuse of data despite our best-practice security measures

Clients are responsible for conducting their own due diligence or seeking personal financial and legal advice before acting.

8. Data Security

We take all reasonable steps to ensure your personal data is protected from:

  • Unauthorised access
  • Misuse or interference
  • Loss, destruction, or alteration

Security measures include:

  • Encrypted data transmission
  • Password-protected internal systems
  • Role-based access control for staff
  • Regular system updates and audits

Despite our safeguards, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute protection.

9. Accessing and Updating Your Information

You have the right to:

  • Request access to the personal data we hold about you
  • Correct inaccurate or outdated information
  • Withdraw consent for marketing communications

To request access, email us at info@australianpropertylovers.com.au and we’ll respond within 30 days.

10. Data Retention and Deletion

We only retain your personal information for as long as necessary to fulfil its intended purpose or meet legal obligations. You may request deletion of your data at any time, subject to regulatory and record-keeping requirements.

11. Cookies & Analytics

Our website uses cookies and tracking technologies (e.g. Google Analytics) to:

  • Improve user experience
  • Analyse site traffic
  • Tailor advertising across platforms

You can disable cookies via your browser settings if preferred.

12. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage users to read their individual privacy policies.

13. Policy Updates

We may amend this policy from time to time. Any changes will be posted on this page and dated accordingly. Your continued use of our website or services constitutes acceptance of any changes.

14. Contact Us

If you have questions, feedback, or complaints about our handling of your personal information, please contact:

Australian Property Lovers
📧 info@australianpropertylovers.com.au
📞 0402 608 339
🌐 www.australianpropertylovers.com.au

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